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Saturday, March 24 • 4:00pm - 5:30pm
SA24 | Creating Memorable Experiences for Residents, Families, and Staff: What Nursing Facilities can Learn From Disney

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Whether or not you’re a fan of Disney theme parks, LTC can learn valuable lessons from the success of the Magic Kingdom. Like the theatre or a musical performance, Disney is in the business of creating an experience, rather than merely providing a service. Ironically, health care is not so different (we just don’t realize it yet!). In an effort to integrate a more proactive, positive, and creative focus, this session will offer a paradigm shift in language, culture, and experience for all LTC stakeholders, based on the book "If Disney Ran Your Hospital - 9 ½ Things You Would Do Differently" (Fred Lee, 2004). By focusing team efforts on initiative, empathy, courtesy, and communication, all embraced so effectively by the Disney team, patients and families will focus on their experiences rather than the services provided in participant facilities. Hop in your roller coaster and join us for a unique, fun, and dynamic session...Disney characters welcome!

Learning Objectives:
(1) Discuss the Disney SHARE acronym and explain its utility in long term care.
(2) Identify at least two current practices in their LTC facility that could be improved by integrating the Disney paradigm.
(3) Describe the difference between providing a service and creating an experience and ways to create experiences in PA/LTC care.
(4) Identify two exercises that attendees can facilitate with staff in their LTC facility.

avatar for Paige Hector, LMSW

Paige Hector, LMSW

Paige Hector, LMSW, is a clinical educator with over 25 years’ health care experience. Ms. Hector gives workshops and seminars across the country on diverse topics related to post-acute and long-term care. Published in 2016, she authored two chapters for a textbook titled Managing... Read More →
avatar for Patricia Bach, PsyD, MS, RN

Patricia Bach, PsyD, MS, RN

Patricia Bach, PsyD, RN is a consulting clinical gero/neuropsychologist in Roseville, California and active AMDA member for the past nine years. She currently serves on the Boards of CALTCM and ABPLM, and is president of Psychologists in Long-Term Care.

Saturday March 24, 2018 4:00pm - 5:30pm MST
Austin 4-6
  Professional Development